Refund Policy

1. Nature of what you buy

Courses are digital goods that are made available to you immediately after payment is verified and remain accessible to you thereafter. A free preview of the first lesson is available on most paid Courses so you can evaluate the content before purchase. Please use the preview before buying.

2. Refund eligibility

Subject always to any non-waivable rights available under applicable consumer-protection law, you may request a discretionary refund of a paid Course purchase within seven (7) days of purchase if you have not completed a substantial portion of the Course (as indicated by your progress) and have not obtained its certificate. We assess requests in good faith, taking into account the nature of the digital content, the amount consumed, technical issues, duplicate purchases, misdescription, and other relevant circumstances. Nothing in this Policy limits any remedy that the law requires us to provide where a Course or service is defective, materially misdescribed, not supplied as agreed, or otherwise gives rise to a mandatory consumer remedy.

3. Items generally not eligible for discretionary refunds

Except where applicable law requires otherwise, discretionary refunds are generally not available for:

• free Courses and free enrolments, because no payment was made;
• Courses where you have completed a substantial portion or obtained the certificate;
• one-time production fees and optional add-on fees (for example, the AI Q&A add-on) once the associated generation or service has been substantially performed or delivered; and
• subscription fees for a period that has already begun or been materially used, where cancellation is requested only to stop future auto-renewal.
• A promotional, discounted, final-sale, or similar label does not remove any mandatory right or remedy you may have under applicable law.

4. Subscriptions

You may cancel a subscription at any time. Cancellation stops future renewals; it does not refund the current period, and you keep your plan benefits until the period ends. Where auto-renewal applies, you are charged at the start of each period unless you cancel beforehand. Any statutory cooling-off or consumer rights that apply to you are preserved.

5. Gifts

A gifted Course is delivered to the recipient's account immediately and is generally non-refundable once claimed. If a gift cannot be delivered (for example, the recipient already owns the Course), we will not complete the charge or will handle it as described at the time of purchase.

6. How to request a refund

Contact us via the Contact page or the email below with your account email and order details. We aim to acknowledge requests promptly and to decide them within a reasonable period. We may ask for information to verify the purchase and assess eligibility.

7. How approved refunds are paid

Approved refunds are returned to your original payment method through our payment provider (MyFatoorah) or, where appropriate or where you agree, credited to your Trainica wallet for future use on the Platform. Payment-provider or bank processing times may apply.

8. Effect on Creators

When a refund or chargeback occurs, the corresponding Creator earnings and platform amounts are reversed or adjusted through corrective ledger entries, consistent with our append-only accounting.

9. Chargebacks and abuse

If you believe a charge is incorrect, we encourage you to contact us first so we can investigate and try to resolve the issue. Nothing in this Policy prevents you from exercising any chargeback, payment-dispute, or consumer right available to you by law or under your payment provider's rules. Fraudulent chargebacks, false claims, or repeated abuse of this Policy may result in withdrawal of discretionary refund privileges, reversal of access where lawful, and suspension or termination of an account under the Terms.

10. Contact and updates

Questions about refunds can be sent to the contact details below. We may update this Refund Policy from time to time; the current version is always posted here with its effective date.